Satisfaction Guaranteed? Press complaints procedures under scrutiny was launched at the Frontline Club on Tuesday 22 June 2004.

Edited by Rich Cookson & Mike Jempson
MediaWise, £15.00, ISBN 0-9547620-1-0

Contents

• Time to look again at the role of the press and its regulation
  MediaWise Chair Sir Louis Blom-Cooper calls for a fourth Royal Commission
• Memo to Meyer
  MediaWise Director Mike Jempson offers advice to the new PCC Chair
• Satisfaction Guaranteed?
  Rich Cookson investigates how complainants view the PCC
• A modern day Circumlocution Office?
  Professor Julian Petley has doubts about the PCC
• Making a meal of a myth
  Nick Medic exposes the PCC’s role in The Sun’s ‘Swan Bake’ saga
• Time for a culture change
  Mike Jempson perks up PCC procedures and the Code of Practice
• Consumer comforts?
  Tim Lezard reviews the way other complaints bodies operate
• Teething problems for Ofcom
  Wayne Powell & Ricky Nelson check out the new regulator
• Unhappy with Aunty
  Wayne Powell & Ricky Nelson examine self-regulation at the BBC
• Watching the watchdog
  Rich Cookson asks who is behind the PCC and how did they get there

For further information, including orders and requests for review copies, please contact MediaWise on tel: 0117 941 5889, email: info@mediawise.org.uk, fax:  0117 941 5848.